10
Oct 2024

Building a Feedback Culture in Your Organization: Where to Start

by
Jeanette Batiste-Harrison

Do you wish for more candid and transparent conversations in your organization? Do team members struggle with giving feedback? Are important ideas held back during meetings, only to surface in private discussions afterward? If you seek a culture of open feedback but don’t know where to start, you’re not alone.

A feedback culture involves more than just teaching people how to give feedback. For feedback to take root, It requires an environment rich in trust, psychological safety, inclusion, and belonging—where people are comfortable speaking the truth and engaging in authentic conversations. Creating this culture is a significant change that takes time, but it's a transformation worth pursuing.

Here are three immediate steps to unlock your organization’s potential and foster a culture of feedback:

  1. Leaders, Model the Change by Asking for Feedback First
    Culture change begins with leadership. Instead of focusing on giving more feedback, leaders should start by actively seeking it. A general "Any feedback for me?" often leads to silence. Instead, frame your request around a specific area you're working on. For example, "I'm working on improving how we structure our team meetings—do you have any suggestions?" or "I'm trying to listen more than I speak; have you noticed a difference?" Such targeted inquiries signal your commitment to growth and openness, creating an environment where others feel comfortable doing the same.
  1. Celebrate Moments of Candor and Feedback
    When team members share dissenting opinions or provide feedback, acknowledge and celebrate those moments. It takes courage to voice an unpopular perspective, and positive reinforcement encourages more of it. By valuing and appreciating these contributions, you create a safe space for open dialogue and truth-telling.
  1. Structure Meetings for Meaningful Dialogue
    Reflect on how your meetings are structured. Are they primarily status updates, or do they allow space for rich discussion and debate on key decisions? Limit updates and focus on fostering candid conversations. Use your time together to practice the behaviors you want to strengthen—openness, respectful debate, transparency, and both giving and receiving feedback.

Creating a culture of feedback is a journey, but these steps can help lay the foundation for a more transparent and connected organization.

If you're on this journey and would like support in accelerating your progress, reach out and let’s explore how we could assist you.

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